NCPM: NEGOTIATION AND CONFLICT MANAGEMENT (2 DAYS / 14 PDU’s)
| COURSE DESCRIPTION |
This informative and exciting 2-day workshop is for anyone who leads projects, deals with conflicts, and negotiates with project stakeholders including users, customer and vendors. Being a skilled negotiator will definitely make you a better project manager. In this workshop, you will learn the tools and techniques for internal and external negotiation, and how to manage conflicts to ensure effective project management.
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| PROGRAMME OUTLINE |
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Negotiation and Conflict Resolution in Projects
- Common sources of conflict
- Negotiation with key stakeholders
- Role of negotiation in projects
Self Awareness
- Understanding your communication, conflict and negotiation styles
- Adapting styles to improve communication, relationships, leadership, managing conflicts and negotiation
Managing Conflict
- Conflict management styles
- Recognize signs and symptoms of project and team conflicts
- Recognize conflict management styles to improve project efficiency
Competitive and Collaborative Negotiation
- Differences between the two styles
- Positions Vs interests
- Best Alternative to a Negotiated Agreement (BATNA)
Collaborative Negotiation: Creating Win-Win outcomes
- Framework for negotiation
- Identifying each party’s objectives
- Creating options
- Appropriate use of power
- Developing your BATNA
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| WHO SHOULD ATTEND |
This 2-day course is perfect for project managers, team leaders, program managers, functional or department managers who desire to enhance their negotiation and conflict resolution skills.
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| WHAT YOU WILL LEARN |
- Different conflict resolution and negotiation styles and tactics
- A proven framework for negotiation
- Key skills to use in negotiations
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